Operational Expert Role
We are seeking a highly skilled professional to monitor and manage ongoing delivery routes.
About the Position
As an operational expert, you will be responsible for ensuring seamless communication with delivery drivers and shippers through live chat and phone calls.
* Proficiency in English
* Ability to work based on the Eastern US time zone (EST)
* Experience in logistics, courier operations, call center, customer support, or account management
Key Responsibilities:
* Monitor ongoing delivery routes in real-time
* Communicate effectively with delivery drivers and shippers through live chat and phone calls
* Provide timely updates and resolutions to any issues that may arise
Requirements:
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
Benefits:
* Opportunity to work with a dynamic team
* Chance to develop new skills and expertise
* Competitive salary and benefits package