IT Service Management Specialist
We are seeking a highly skilled IT service management professional with extensive experience in managing complex IT services to lead the development and enhancement of our IT service management platform.
* Design, develop, and implement complex IT service management solutions including configuration management database, discovery, and service mapping.
* Experience with configuring and customizing IT service management applications and modules.
* Lead development of integrations between IT service management and other enterprise systems.
* Collaborate with stakeholders to gather requirements and translate them into technical solutions.
* Mentor junior developers and provide technical guidance.
* Ensure best practices in coding, testing, and deployment.
* Provide solutions that utilize most out-of-the-box features without requiring customizations. Facilitate the reuse of code, components, and proven patterns; influence common modeling, design, and coding practices.
* Perform upgrade testing by validating customizations, configurations, and integrations across major and minor releases.
* Develop and maintain Automated Test Framework (ATF) test suites to validate core functionalities, ensuring stability and reducing manual regression efforts.
* Troubleshoot and resolve platform issues.
* Maintain documentation for development and configuration.
Required Skills & Qualifications
* Bachelor's degree in Computer Science, Information Technology or a related field.
* 5-7 years of IT service management development experience with a focus on ITOM.
* Strong knowledge of CMDB, CSDM, Discovery, Service Mapping, and Integrations.
* Proficient in JavaScript, HTML, CSS, Glide API, REST/SOAP integrations, and scripting.
* Experience with automation and DevOps practices, familiarity with continuous integration (CI/CD), code versioning tools such as Git, and Agile principles.
* Excellent verbal and written communication skills.
* Able to establish strong relationships internally and externally.
* Experience with Agile methodologies and DevOps practices.
* Excellent problem-solving and communication skills.
* Experience with AI, Virtual Agent, Robot Process Automation (RPA)
Desired Certifications
* Certified Application Developer (CAD)
* Certified System Administrator (CSA)
* Certified Implementation Specialist – Discovery
* Certified Implementation Specialist - Service Mapping
This position offers a competitive compensation package.