IT Infrastructure Specialist Job Description
As an IT infrastructure specialist, you will play a key role in ensuring the smooth operation of our IT systems. You will provide top-notch support to our teams and contribute to the development of innovative solutions.
Main Responsibilities:
* Incident Management: Handle incidents and requests according to defined processes and Service-Level Agreements (SLAs), ensuring timely resolution and customer satisfaction.
* Hardware Maintenance: Maintain and upgrade IT assets within the scope of On-Site Services, utilizing the Hardware Asset Management system.
* Project Collaboration: Collaborate with global teams on projects, implementing and improving solutions at local sites and across the region.
* Proactive Support: Monitor systems, identify potential issues, and provide proactive support to ensure seamless operations.
Requirements:
* A bachelor's degree in IT-related studies or equivalent.
* Minimum 3 years of experience in hands-on IT support, with expertise in standard platforms.
* Fluency in English, written and spoken.
* Deep knowledge of technical documentation, routines, and processes.
Why Choose This Opportunity:
* A dynamic work environment that fosters innovation and growth.
* A culture that values diversity, equity, and inclusion.
* Competitive compensation and benefits packages.
This is an exciting opportunity to join a team of talented professionals and make a meaningful impact on the world.