As a skilled IT Specialist, you will be responsible for installing, configuring, and maintaining computer hardware, software, systems, and networks for all employees, both onsite and remote.
The ideal candidate will have proven experience in IT support, systems administration, or a similar role, preferably in a fast-paced environment.
We are looking for someone with deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365).
The successful candidate will have strong troubleshooting and diagnostic skills, ability to solve problems independently and communicate solutions clearly.
In addition, the selected individual will have experience with endpoint management, SaaS administration, and automation tools.
Familiarity with cybersecurity best practices, including MFA, VPNs, patch management, and incident response is also required.
Excellent interpersonal and communication skills, along with the ability to train and support non-technical users, are essential.
A Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications) is necessary for this role.
Key Responsibilities:
* Install, configure, and maintain computer hardware, software, systems, and networks for all employees, both onsite and remote.
* Serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.
* Manage user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms.
* Support the deployment and integration of new productivity and collaboration tools, including project management (e.g., Teamwork, Jira, Trello), internal tool builders, and AI-driven solutions.
* Monitor and maintain endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication (MFA).
* Assist with cloud infrastructure management, data backup, and disaster recovery planning.
* Conduct regular software updates, security patching, and vulnerability assessments.
* Support cybersecurity initiatives, including employee security awareness training and incident response.
* Document processes, create user guides, and train staff on new technologies and best practices.
Please note that our operating hours are from 9 am to 5 pm MST.