At Kognitiv Inc., we’re redefining what it means to be a Workday partner. As one of the fastest-growing companies in the ecosystem, we bring deep expertise, innovative thinking, and a people-first mindset to everything we do. We’re not just building better Workday solutions—we’re building a company where talented people thrive. Ready to do your best work? Join us. The IT Operations Manager is responsible for the strategic oversight, security, and maintenance of the organization’s global information technology infrastructure. This role ensures 24/7 system availability, manages the lifecycle of physical and virtual assets, and oversees third-party Managed Service Providers (MSPs) to support a distributed workforce. ESSENTIAL DUTIES & RESPONSIBILITIES - Vendor & Service Management: Accountable for the performance of IT Managed Service Providers (MSPs); monitors Tier 1 support delivery and ensures adherence to established Service Level Agreements (SLAs). - Global Asset Lifecycle:Oversees procurement, international logistics, deployment, and secure decommissioning of hardware (laptops/peripherals) across North America, Europe, and Asia. - Security & Compliance: Implements and enforces security protocols including Multi-Factor Authentication (MFA), Endpoint Protection, and Zero-Trust architecture. Ensures organizational compliance with SOC2 standards and regional data privacy laws (GDPR, India DPDP, PIPEDA). - People Leadership: Exercises direct supervisory authority over Technical Support Analysts, including hiring, performance management, training, and professional development. - Infrastructure & Risk:Monitors the health of physical and virtualized environments; leads incident response, disaster recovery planning, and risk mitigation activities. - Strategic Projects:Acts as Project Lead for internal technology initiatives, including system migrations, AI implementation, and geographic business expansions. QUALIFICATIONS - Experience:Substantial experience in IT operations within a global, multi-time-zone environment, including demonstrated leadership or supervisory experience. - Technical Knowledge:Advanced proficiency in Windows and macOS administration. Expertise in Mobile Device Management (MDM) and Zero Trust Network Access (ZTNA). Strong understanding of networking protocols (TCP/IP, DNS, DHCP) and cloud architecture (GCP). - Communication:Fluent professional verbal and written English communication skills. - Remote Work:Ability to maintain a secure, private home office environment. - Digital Presence: Sustained use of computer systems and participation in virtual meetings across varying time zones. - Travel:Occasional international travel may be required for corporate audits or strategic planning. Pay Transparency Statement Kognitiv is an Equal Opportunity Employer Work Authorization Estimated Application Deadline 2026-03-14 LI-NS1