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TMF Group is a leading provider of administrative services, helping clients invest and operate securely around the world. As a global company with over 11,000 employees in more than 125 offices across 87 jurisdictions, we seek talented individuals with the potential to thrive at TMF Group, regardless of their background, and offer job opportunities to the broadest spectrum of people. Once onboarded, we nurture and promote talented individuals, ensuring that leadership positions are within reach for everyone.
Overview
The Technical Trainer designs, develops, and delivers high‑quality training for TMF’s Digital Client Platforms (e.g., OPTIX, Horizon, Kraios). The role supports both clients and internal teams through live virtual sessions, webinars, and digital learning content. Works closely with SMEs, Product, IT, and business teams to ensure training aligns with product updates and user needs.
Key Responsibilities
* Deliver live instructor‑led technical trainings (mainly virtual).
* Develop training materials: e‑learning modules, demos, guides, videos, and step‑by‑step instructions.
* Maintain and update training content based on product releases.
* Manage training operations: scheduling, LMS setup, tracking, and quality checks.
* Analyze training needs through feedback, surveys, and user data.
* Collaborate with cross‑functional teams to ensure consistent, high‑quality learning experiences.
Required Skills & Competencies
* Strong analytical skills; ability to simplify complex processes.
* Excellent virtual presentation and communication skills.
* Proficiency with digital platforms, Microsoft tools, and content‑creation applications.
* Ability to work independently, manage multiple priorities, and adapt in fast‑moving environments.
* Customer‑focused, detail‑oriented, and proactive.
Experience & Qualifications
* Fluent English; Portuguese.
* Degree in Product Development, HR, Education, Technical Training
* Experience designing and delivering technical or application-focused training.
* Strong ability to learn new systems quickly; familiarity with modern learning technologies.
* Preferred: Experience in BPO/project-driven environments, multinational teams, and/or TMF platforms (i.e. Horizon).