Www.hcltech.com
Responsibilities
* To adhere to quality standards, regulatory requirements and company policies
* To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
* To participate or contribute on EN business in creation of proposals to drive Service improvement plans
* To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team
* To provide support for on call escalations /L3 level support and doing incident & problem management
* Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives
Required Skills and Experience
* Apigee.
* Application Development.
* DevOps (SRE).
* Platform Engineering.
* Managed Services.
* GKE (GCP Cloud Exp).
* Advanced English and Portuguese.
Preferred Skills
* Python, Node.js or Golang Javascript frameworks like React, Angular or Vue.js.
* Experience with UX Design tools like Figma.