Cloud Support Specialist
We are seeking a seasoned professional to deliver exceptional support and maintenance for Oracle ERP Cloud's accounts receivable and billing modules. As part of our global team, you will be responsible for ensuring service excellence, SOX compliance, and adherence to ITIL standards.
Key Responsibilities:
* Manage the functionality of Accounts Receivable, Customers, Invoicing and Payments, and Collections modules
* Resolve tickets within established deadlines (SLA) in collaboration with suppliers and internal teams
* Provide user assistance during monthly accounting close processes in regions such as LATAM, USA, and APAC
* Conduct regression testing on quarterly updates to the Oracle SaaS environment
* Maintain SOX compliance and ensure documentation aligns with ITIL
* Lead support operations focusing on quality, communication, and continuous improvement
* Implement best practices using tools such as ServiceNow and GitLab
* Foster effective integrations with Oracle engineering teams and other delivery areas
Required Skills and Qualifications:
* Functional experience in Oracle ERP Cloud: Receivables, Customers, Collections, and Billing
* Knowledge in capturing tax documents and integration with Syncro or EDICOM
* Understanding of Brazilian taxation applied to billing and accounts receivable
* Experience with Oracle localizations for Brazil (LACLS) and report generation
* Proficiency in tools such as BIP, PL/SQL, Web Services (SOAP and REST), FBDI, ADFDi
* Clear and objective communication skills in Portuguese and English
* Proactivity, collaborative work, and results-oriented mindset
* Experience in at least 3 complete cycles of Oracle Cloud implementation
* Bachelor's degree in Accounting, Finance, IT, or related field