Location: Tres Lagoas, MG, BR, 79613-001
Department: Information Technology
Employment Type: Full-time
Job Type: Employee
Shift: On-site
Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit www.amcor.com.
IT Support Specialist
The IT Support Specialist is a key player in delivering standard solutions that support processes at Amcor’s sites and is responsible for:
Delivery of IT services for a site or multiple sites within a ratio of up to 300 devices (PCs, Servers, Printers, Local Network equipment) managed per FTE.
Management of IT Service Delivery activities at the site(s) including maintaining all user support processes, customer relations and IT asset management (procurement, configuration, repair, projects, local budget consulting, license management, security systems and phone systems).
Ability to support (L1 and L2) for the Amcor standard workstation deployment and support.
Communication & Education: Provide clear communication on upcoming changes and projects, implement best practices to sites and support end-user training.
Ensure operational activities aligns with global IT standards and security policies.
Global IT Level
Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction.
Responsibility for the implementation of Global IT standards and support processes across the site(s) they work with.
Responsible for the quality of the IT services delivery at the sites.
Project leadership in their sites for all IT infrastructure and support process.
Coverage of critical issues at the sites.
Security (alignment with IT policies).
Documenting (knowledge base, procedures, help guides, etc.).
Asset Management.
Technical Support
Installing / repairing hardware.
Application/software troubleshooting.
Printer and multi-function device management.
Data backup and restore, in collaboration with our CoE Server Team.
Infrastructure Testing.
Network/Servers Support
Support for setup and configuration of LAN switches and Access Points (wired and wireless).
Management of the local network documentation.
Monitor the network equipment and servers.
Maintaining and administering server related activities such as patching, updates etc., in collaboration with our CoE Server Team.
End User Support
User management (onboarding/offboarding, updates).
Major events support.
Site events support.
Support end user education.
Qualifications / Requirement
Technical education in computer science or equivalent experience/studies.
Any Windows/Cisco certifications are a plus.
ITIL Foundations desirable.
Knowledge / Skills
Ability to multitask and handle volumes in a fast-paced and demanding environment.
Effective interpersonal and communication skills.
Effective Troubleshooting skills.
Fluency in Brazilian Portuguese communication (spoken, written); other languages – especially English – will be considered an advantage.
Project experience is advantageous.
Knowledge and experience in PC hardware, printers, mobile devices, software installation and configuration.
Experience to set up and maintain videoconference systems, audiovisual equipment.
Experience on technical support for Microsoft Office tools.
Good knowledge in configuring, managing and troubleshooting Windows Server Operating Systems.
Knowledge of server virtualization is a plus.
Ability to follow a Disaster Recovery Plan (DRP) and a Business Continuity Plan (BPC).
Good knowledge of TCP/IP and basic Networking (cabling, WiFi, WAN).
About Amcor
Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.
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