About the Role
We're looking for a seasoned technical leader to join our team. As the Head of Customer Success Engineering, you'll be responsible for leading a team of product specialists and collaborating with internal teams to drive product improvements, process efficiencies, and market growth.
Key Responsibilities
* Lead a team of Customer Success Engineers to deliver technical value to customers over the entire post-sales lifecycle.
* Ensure that projects and deliverables are completed on-time and on-budget, balancing customer requests with Service Level Agreements (SLAs) and team effort.
* Collaborate with Product Management to achieve desired high-quality, on-time deliverables that provide customers value.
* Mentor and coach a team of high-performing Customer Success Engineers.
Requirements
* 10+ years in a customer-facing technical role (e.g., Implementation, Presales, Solutions Engineering, or Consulting) in SaaS or transportation technology.
* At least 5 years of experience managing teams.
* Strong technical acumen: ability to communicate complex concepts to both technical and non-technical audiences.
* Seasoned risk manager: experience mentoring teams that manage a portfolio of time-sensitive projects simultaneously.
* Excellent verbal and written communication skills in English, Spanish, and Portuguese.
Preferred Requirements
* Industry experience: hands-on experience with public transport, scheduling tools, CAD/AVL systems, or real-time monitoring platforms.
About Us
We're an equal opportunity employer. We hire talented individuals regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background, religious beliefs, or any other characteristic protected by law.