**Job Title:** Service Delivery Manager
Are you a seasoned expert in service delivery looking for a new challenge? Do you have a proven track record of managing complex services and leading high-performing teams?
We are seeking an experienced Service Delivery Manager to join our team. As a key member of our operations group, you will be responsible for designing and implementing processes to ensure seamless delivery of services to our customers.
**Key Responsibilities:**
* Foster strong relationships with customers and internal stakeholders
* Create and maintain process documentation, including SOPs and runbooks
* Maintain accurate configuration data for customer systems
To succeed in this role, you will need:
1. A minimum of 5 years' experience in service delivery or IT operations
2. Demonstrated expertise in incident management, problem resolution, and change control
We offer a competitive salary package, flexible working arrangements, and the opportunity to work with a talented team.
This role is perfect for someone who is passionate about delivering exceptional results while fostering strong relationships.