Key Account Manager Opportunity
We are seeking a skilled Key Account Manager to manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities.
1. Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
2. Lead discovery meetings with key users and stakeholders from customers and partners to position our solution as a core system and focus on maximizing its value.
3. Build strong relationships with key stakeholders to drive engagement and long-term success.
4. Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
5. Analyze customer usage data to proactively address risks and drive retention strategies.
Requirements:
* 2-4 years of proven experience as a Key Account Manager or Technical Account Manager in a software company.
* Excellent verbal and written communication skills with strong customer-facing abilities.
* Experience in identifying upsell/cross-sell opportunities and working closely with Sales.
* Hands-on experience with onboarding and implementation processes of CRM systems.