We are seeking a skilled Business Technical Service Analyst with experience in client-facing roles and PL/SQL to join our team.
This role involves establishing positive relationships with clients, understanding their business objectives and expectations, and providing support and guidance on services and solutions.
The ideal candidate will have strong analytical skills, be able to communicate effectively, and possess advanced knowledge of Oracle Database and PL/SQL development.
Key Responsibilities:
* Evaluate client business requirements and provide guidance on standard solutions.
* Convert client requirements into detailed technical specifications and present them internally and externally.
* Maintain knowledge of critical business impact issues from the Service Desk.
* Assist with document maintenance and record-keeping for client system environments.
* Participate in release management between Service Desk, Compliance, and Project teams.
Requirements:
* Bachelor's degree in Information Technology or related field.
* Experience in Oracle Database and PL/SQL development.
* Previous consulting experience with clients to meet business needs.
* Advanced English language skills for speaking, listening, and writing.
As an equal opportunity employer, we value diversity and inclusion in the workplace and encourage people with disabilities to apply.