By providing any personal data to Mitel (including sensitive personal data) through this website or email addresses provided on this website, you consent to Mitel’s processing and use of your personal data for recruitment purposes and the transfer of your data within Mitel and/or to third parties throughout the world as necessary to process your job application. For more information about the way Mitel handles your personal data, please review our candidate privacy policy here: https://www.mitel.com/legal/gdpr.Contact Center Application Developer page is loadedContact Center Application DeveloperApply locations Sao Paulo time type Full time posted on Posted 30+ Days Ago job requisition id R011618At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available.Overview:Contact Center Voice Application Developer is a specialist in Contact Center platforms and has the main objective of proposing and developing solutions for the different challenges of our clients. Contact Center Voice Application Developer is responsible for designing and developing flows for voice portals, IVR, Speech and Voice Bots, as well as integrating these channels with external data sources (Web Services, databases, CRMs, etc.) in search of personalized and self-service automations.Responsibilities:Design and build voice applications, and conversational text flows for Voice Portal, and text interfaces.Build middleware’s, backends and connectors to integrate Voice Portals and interfaces into external data sources for automation and business data access (database, Mainframes, and WebServices).Deep knowledge on programming language for system integrations through WebServices (REST API, JSON, SOAP XML) and Databases (SQL).Development of call flow or conversational flow scripts including pre-recorded messages, Text to Speech, Speech Recognition, Natural Language Processing, Cognitive and Generative AI technologies and integrations capabilities with Backend applications.Design and integrate conversational flows for Voice Portals, Chat and Voice bots.Work on multidisciplinary team involving UX and customer business areas supporting discovery sessions of customer journey.Collaborate with QA team to perform integrated tests with the whole deliverable.Write procedures to be done before production cutover.Perform functional and integration tests.Requirements:Bachelor’s degree in System Analysis, Computer Science, Engineering, or related fieldExperience working on Contact Center platform implementation projects including IVRs, WFMs, WFOs, Chat, Email, Digital, Voice, etc.Experienced in Contact Center combining traditional Contact Center applications on-premises and CCaaS platforms such Nice CxOne and/or Genesys Pure Cloud.Experience working on multidisciplinary teams involving UX and customer experience discovery sessionsExperience with call flow and scripting development with proven technical knowledge in Contact Center platforms (NICE, Mitel, Avaya, Genesys, Cisco or Verint)Experience with TTS, ASR and NLP technologies.Experience with AI technologies such Cognitive AI (Google Dialogflow, IBM Watson or/and MS Luis/CLU) and Generative AI (OpenAI GPT, Google Gemini or/and MS Azure OpenAI Service)Knowledge in relational databases and SQL.Experience in programming language for system integration through WebServices (REST API, JSON, SOAP XML)Fluent in Portuguese and advanced in English.#LI-DD1For more information, visit Why Mitel or follow us on LinkedIn here .Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
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