Unlock your career potential as a business innovation professional.
We are a leading technology company with a global presence, dedicated to advancing the world of technology through innovation and creativity.
Our team is looking for a highly talented and self-motivated individual to join us in our mission to deliver exceptional results and drive business growth.
Key Responsibilities:
* Gather and document business requirements: Engage with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
* Business process analysis: Map, analyze, and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Solution design & configuration: Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Data analysis & reporting: Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Testing & training: Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder collaboration: Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous improvement: Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Requirements:
Deep understanding of Salesforce Sales Cloud functionality.
Business case writing, wireframing, and flow diagrams.
Salesforce configuration and administration.
Basic programming/scripting (Apex, SOQL) is advantageous.
Soft Skills:
Analytical thinking & problem-solving.
Effective oral and written communication.
Requirement gathering & documentation.
Process mapping & diagramming.
Stakeholder management & facilitation.