Analista de CRM at A9 Educação is responsible for analyzing and managing customer relationships to enhance customer experience and maximize loyalty. This professional handles data collection and analysis, identifies trends, opportunities for improvement, and supports implementation of CRM strategies. Analytical skills, CRM tools knowledge and teamwork are essential.
Analyze customer data to identify patterns, behaviors, and preferences.
Prepare reports and presentations with insights and recommendations to improve client relationships.
Assist in customer segmentation and defining personalized communication strategies.
Monitor CRM performance indicators and propose corrective actions and improvements.
Collaborate in implementing marketing campaigns targeted to different customer segments.
Participate in cross-functional meetings and projects to integrate CRM strategies with other business areas.
Stay updated on best CRM practices and new market technologies.
Interact with sales, marketing, and customer service teams to align CRM actions with company goals.
Contribute to building a complete and up-to-date customer database.
Develop and execute satisfaction surveys and feedback research to evaluate the effectiveness of CRM strategies.
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