As a key member of our digital marketing agency, we are seeking an IT Specialist to join our team.
This role involves providing timely support for all employees, both onsite and remote, in relation to computer hardware, software, systems, and networks.
The successful candidate will serve as the first point of contact for internal IT support requests, troubleshooting and resolving issues with Windows, macOS, and mobile devices.
* Install, configure, and maintain computer hardware, software, systems, and networks
* Manage user accounts, permissions, and access controls across various platforms
* Support the deployment and integration of new productivity tools
Key Responsibilities
* Monitor and maintain endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication (MFA)
* Assist with cloud infrastructure management, data backup, and disaster recovery planning
* Conduct regular software updates, security patching, and vulnerability assessments
The ideal candidate will possess excellent interpersonal and communication skills, along with the ability to train and support non-technical users.
A bachelor's degree in Information Technology or a related field is required, with certifications such as CompTIA A+ being a plus.