About the Role
We are seeking an experienced Service Delivery Manager to take ownership of our service operations. This is a hands-on role, not a pure governance role.
This position requires someone who can close information gaps by working directly with customers and engineers. You will be responsible for maintaining accurate configuration information, which will be available during incidents and for onboarding new engineers.
The ideal candidate has 5+ years of experience in Service Delivery, Managed Services, IT Operations, or Enterprise Support serving external customers. Experience with 24/7 or extended-hours operations is also necessary.
* You have hands-on experience with incident management and ITSM practices (incident/problem/change), ideally in an ITIL-inspired environment.
* You have created or improved SOPs/runbooks and trained first-line/SRE teams.
* You maintain configuration/environment data for customer systems.
* You are comfortable discussing technical topics with engineers (cloud, distributed systems, data platforms) and explaining them in clear business terms to customers.
The benefits of this job include regular overlap with European and North American business hours. We also offer flexible contract structure options depending on your location and preference.