We're Hiring: Senior CRM Operator (Remote)
Schedule: Monday to Friday, 09:00 AM – 05:00 PM (CST)
Location: Remote – Candidates based in LATAM, Kenia, Phillipines, India and Brazil
We are looking for a highly analytical and results-driven Senior CRM Operator to join our team and lead key CRM optimization and automation initiatives. This role is critical in designing, implementing, and improving systems that directly impact sales and marketing performance.
Key Responsibilities:
* Implement and optimize CRM and Revenue Operations strategies
* Design sales pipelines, automated workflows, and communication sequences (email/SMS)
* Configure and enhance lead routing, intake workflows, and scheduling systems
* Diagnose and resolve technical issues related to automation and integrations
* Improve CRM reporting, attribution tracking, and data quality
* Document processes, develop SOPs, and build knowledge bases
* Collaborate with marketing and sales teams to align strategies
* Manage escalations and ensure an efficient client experience
What We're Looking For:
* Strong CRM experience especifically GoHighLevel (2 years and a half min)
* Expertise in workflow automation and sales systems
* Hands-on experience with technical troubleshooting and integrations
* Client-facing communication skills with a consultative approach
* Proactive, autonomous mindset with strong ownership
* Advanced English level (C1)
Nice to Have:
* Experience in CRM Strategy, Marketing Operations, or Sales Systems
* Ability to thrive in fast-paced, high-impact environments
* Strong analytical thinking and results orientation
If you're interested or know someone who's a great fit, feel free to apply or share!