Account Management Role
This is a full-time position that requires a highly motivated and ambitious individual to manage client relationships and drive project success.
* Main Responsibilities:
o Collaborate with clients to understand their marketing goals and objectives
o Translate client goals into actionable tasks and ensure timely delivery
o Serve as the primary point of contact for clients, providing regular updates and addressing concerns
o Build and maintain strong relationships with clients and industry contacts
* Key Skills:
o Strategic thinking and problem-solving abilities
o Excellent verbal and written communication skills
o Emotional intelligence and conflict resolution skills
o Time management and prioritization skills
o Presentation and public speaking skills
About Client Collaboration and Project Oversight:
The Account Manager will work closely with clients to understand their marketing goals and objectives. This includes translating client goals into clear, actionable tasks and ensuring timely delivery. The Account Manager will also serve as the primary point of contact for clients, providing regular updates and addressing concerns.
About Relationship Building and Industry Engagement:
The Account Manager will build and maintain strong relationships with clients and industry contacts. This includes utilizing these connections to strengthen collaboration, improve outcomes, and contribute to long-term success.
About Additional Skills:
The Account Manager will possess the following skills:
Strategic Thinking: Able to understand client goals and work with the Account Strategy Director and Senior Account Manager to shape big-picture plans that guide execution.
Verbal & Written Communication: Strong communicator who can clearly explain timelines, manage expectations, and present deliverables in a way that builds trust.
Emotional Intelligence: Skilled at reading situations, navigating client personalities, and staying calm and professional, even under pressure.
Time Management: Able to balance meetings, client communication, and planning without losing sight of deliverable deadlines.
Presentation Skills: Comfortable leading client meetings, walking through results, and representing the agency in a polished, confident way.
About Reporting Relationship:
The Account Manager will report to the Senior Account Manager.
About Key Performance Indicators (KPIs):
The following KPIs will be used to measure the Account Manager's performance:
Client Satisfaction Score (CSAT): 9/10 or higher average score from client check-ins or post-project feedback.
Client Retention Rate: 93%+ of clients renew or continue service.
Project Delivery Accuracy: 95%+ of deliverables are approved by the client without major revisions.
Our operating hours are from 9 am to 5 pm MST, Monday to Friday.