Document Writer - The primary goals are to improve user experience, reduce support inquiries, and ensure all content aligns with the upcoming rebranding initiative.Scope of Work:
Content Review and Revision:
Thoroughly review all existing Help Center articles on the Skills Boost platform.Revise articles for clarity, conciseness, and accuracy.Information Audit & Correction:
Identify and rectify any broken links or outdated information within the existing documentation.Ensure all technical information and procedures are current.New Content Creation:
Identify gaps in the current Help Center content based on user feedback, support ticket analysis, or product updates.Develop and publish new articles to address these identified content gaps.Rebranding Alignment:
Ensure all existing and new Help Center content is consistent with the upcoming rebranding guidelines (e.G., tone of voice, terminology, visual style if applicable).Required Skills:
Proficient in documentation writing and technical writing best practices.Strong attention to detail and an ability to explain complex topics clearly and concisely.Familiarity with the Skills Boost platform is a plus.Languages:
Advanced English and Portuguese.Deliverable Skills:
? A comprehensive set of revised Help Center articles.? Newly created Help Center articles addressing identified content gaps.? All Help Center content aligned with the new rebranding guidelines.