Job Title: Cloud Support Specialist
We are seeking an experienced professional to support and operate the accounts receivable and billing modules of Oracle ERP Cloud.
Key Responsibilities:
* Act in the modules: Accounts Receivable, Customers, Invoicing and Payments, Collections
* Resolve tickets within established deadlines (SLA), in partnership with suppliers and internal teams
* Support users during monthly accounting close in regions such as LATAM, USA, and APAC
* Conduct regression testing on quarterly updates to the Oracle SaaS environment
* Ensure compliance with SOX requirements and maintain documentation aligned with ITIL
* Lead support operations focusing on quality, communication, and continuous improvement
* Implement best practices using tools such as ServiceNow and GitLab
* Interact with Oracle engineering teams and other delivery areas to ensure effective integrations
Technical Requirements:
* Functional experience in Oracle ERP Cloud: Receivables, Customers, Collections, and Billing
* Knowledge in capturing tax documents and integration with Syncro or EDICOM
* Understanding of Brazilian taxation applied to billing and accounts receivable
* Experience with Oracle localizations for Brazil (LACLS) and report generation
* Proficiency in tools such as BIP, PL/SQL, Web Services (SOAP and REST), FBDI, ADFDi
* Clear and objective communication skills in Portuguese and English
* Proactivity, collaborative work, and results-oriented mindset
* Experience in at least 3 complete cycles of Oracle Cloud implementation
* Bachelor's degree in Accounting, Finance, IT, or related field