 
        
        Job Title: Cloud Support Specialist
We are seeking an experienced professional to support and operate the accounts receivable and billing modules of Oracle ERP Cloud.
Key Responsibilities:
 * Act in the modules: Accounts Receivable, Customers, Invoicing and Payments, Collections
 * Resolve tickets within established deadlines (SLA), in partnership with suppliers and internal teams
 * Support users during monthly accounting close in regions such as LATAM, USA, and APAC
 * Conduct regression testing on quarterly updates to the Oracle SaaS environment
 * Ensure compliance with SOX requirements and maintain documentation aligned with ITIL
 * Lead support operations focusing on quality, communication, and continuous improvement
 * Implement best practices using tools such as ServiceNow and GitLab
 * Interact with Oracle engineering teams and other delivery areas to ensure effective integrations
Technical Requirements:
 * Functional experience in Oracle ERP Cloud: Receivables, Customers, Collections, and Billing
 * Knowledge in capturing tax documents and integration with Syncro or EDICOM
 * Understanding of Brazilian taxation applied to billing and accounts receivable
 * Experience with Oracle localizations for Brazil (LACLS) and report generation
 * Proficiency in tools such as BIP, PL/SQL, Web Services (SOAP and REST), FBDI, ADFDi
 * Clear and objective communication skills in Portuguese and English
 * Proactivity, collaborative work, and results-oriented mindset
 * Experience in at least 3 complete cycles of Oracle Cloud implementation
 * Bachelor's degree in Accounting, Finance, IT, or related field