About the Job
We are seeking a motivated and skilled Service Desk Engineer to deliver exceptional technical support to clients.
The ideal candidate will provide first- and second-line support via email and remote tools, diagnose and resolve issues involving Office 365, Salesforce, Slack, and other business applications.
* Technical Support:
* Develop and implement effective solutions to minimize downtime and ensure seamless operation of client IT environments.
* Collaborate with cross-functional teams to resolve complex technical issues.
* Client Interaction:
* Deliver a professional, customer-focused experience during all interactions.
* Communicate technical information in clear, concise language to non-technical stakeholders.
* Service Management:
* Implement and adhere to ITIL-aligned processes for incident, problem, and change management.
* Monitor and meet SLA requirements for all client requests.
Requirements:
* Fluency in English and Spanish (written and verbal).
* At least 2 years of experience in an MSP environment.
* Hands-on experience with Salesforce or similar ticketing platforms.