DRUMMONDDrummond specializes in accounting, legal, and consulting services, with a focus on international transactions, supporting organizations in Brazil and the United States. Our highly qualified team works efficiently and responsively to meet market demands, with a commitment to delivering quality and precision.DRUMMOND CULTUREWe promote a dynamic culture that values collaboration and partnership, creating an engaging environment where everyone can contribute and grow. We offer opportunities to work in the international market, broadening perspectives and strengthening global vision. We invest in continuous development through training and capacity-building programs, driving careers forward and enhancing skills.DIVERSITYWe value diversity and promote inclusion and equity within our teams, reflecting the representativeness of society in our workforceRequisitosRequirements & Qualifications – Must Have8+ years of experience in operations, planning, or client experience leadership within professional services.Proven experience leading multi-functional teams in a scaled environment (100+ employees).Demonstrated ability to manage multiple priorities simultaneously in a fast-paced environment, with strong execution discipline, agility in decision-making, and a proven track record of delivering results under tight timelines.Demonstrated success managing complex, cross-departmental projects and operational transformations.Advanced knowledge of CRM systems, ERP implementations, and workflow automation.Data-driven mindset with hands-on experience building KPIs, dashboards, and performance frameworks.Exceptional stakeholder management and executive communication skills.Strong leadership profile with the ability to drive accountability and change.Requirements & Qualifications – Nice to HaveExperience in fast-growth professional services firms.Background in Accounting, Tax, Payroll, and/or Financial BPO operations.Formal training or certification in project management (Ex: PMP, Agile, Scrum).Exposure to client satisfaction frameworks (NPS, CSAT, CES).Experience redesigning client onboarding and engagement models at scale.Knowledge of U.S. accounting firm regulatory and compliance environments.Proficiency in BI tools (Ex: Power BI, Tableau, Looker).Background in process excellence methodologies (Ex: Lean, Six Sigma).International operations or multi-country service delivery experience, specially USA
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