About the Role
As an IT Specialist, you will play a vital role in ensuring the smooth operation of our digital systems. Your primary responsibility will be to install, configure, and maintain computer hardware, software, systems, and networks for all employees, both onsite and remote.
Main Responsibilities
* Provide timely troubleshooting and resolution for Windows, macOS, and mobile devices.
* Manage user accounts, permissions, and access controls across various platforms.
* Support the deployment and integration of new productivity and collaboration tools.
* Monitor and maintain endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication.
* Assist with cloud infrastructure management, data backup, and disaster recovery planning.
* Document processes, create user guides, and train staff on new technologies and best practices.
* Collaborate with leadership to evaluate and implement new tools that enhance productivity and security.
Key Skills and Qualifications
* A working level of spoken and written English.
* Proven experience in IT support, systems administration, or a similar role, preferably in a fast-paced environment.
* Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365).
* Strong troubleshooting and diagnostic skills; ability to solve problems independently and communicate solutions clearly.
* Experience with endpoint management, SaaS administration, and automation tools.
* Familiarity with cybersecurity best practices, including MFA, VPNs, patch management, and incident response.
* Excellent interpersonal and communication skills; ability to train and support non-technical users.
* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications).
* Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or Google IT Support Professional Certificate are a plus.