OverviewEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.The group's key figures are approximately: Turnover of 6.5 billion euros, more than 940 laboratories in 62 countries and around 62,000 employees.ResponsibilitiesVery good communication and interpersonal relation skills in an international environmentAbility to adapt and work with either technical or business peopleAt ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail)Up to 2 years work experience in an Enterprise application support environment would be a plusExposure working in IIS hosted web application is preferredGood understanding of Windows Server & MS SQL Server concepts is requiredExtensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problemsDemonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful servicesUnderstanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plusGood understanding of any IT Service Management tool to log, monitor, and document the incidents/ticketsLog tickets based on end user requests to resolve queries within SLAPerform initial investigations to identify origins of issuesCoordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLAQualificationsHands on experience in providing functional level of support and troubleshooting of .Net based web applications is an added advantageExperience working with customers from European region would be a plusAdditional InformationWorking hours: Monday to Friday - 09:00 to 18:00 Hybrid WorkBe available 1 weekend per month, as there will be a rotation schedule.Employment detailsSeniority level: Not ApplicableEmployment type: Full-timeJob function: AnalystIndustries: IT Services and IT ConsultingReferrals increase your chances of interviewing at Eurofins by 2x
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