Technical Support Engineers play a vital role in delivering exceptional customer experiences.
To be successful, you'll need to possess strong technical knowledge of container technologies (Kubernetes, Docker) and cloud environments. Networking experience is also essential.
You should have a knack for troubleshooting and be dedicated to finding solutions. Excellent English written and verbal communication skills are necessary to effectively interact with customers and team members.
A collaborative spirit and the ability to work effectively in a fast-paced, global team are also important.
We're looking for someone who can handle support tickets and provide timely, effective solutions as the first line of defense for our customers.
You'll dive deep into complex issues, working closely with our engineering team to reproduce and resolve problems.
Collaboration with our sales, solution architecture, and field engineering teams will help you understand customer needs and identify opportunities for product improvement.
You'll contribute to our vibrant community by writing technical blog posts, creating documentation, and sharing your expertise.
* Customer Champion: Provide timely, effective solutions to customers' technical challenges.
* Technical Problem Solver: Collaborate with our engineering team to reproduce and resolve complex issues.
* Product Innovator: Contribute to product improvement by identifying opportunities based on customer needs.
* Knowledge Sharing: Share your expertise through technical blog posts, documentation, and community involvement.
Why Work with Us?
You'll have the opportunity to work with the latest API gateway and API management technologies.
Contribute to a product used by organizations worldwide and make a global impact.
Ongoing career growth and development opportunities within a dynamic company.
A supportive and passionate team that values innovation and teamwork.
Work on cutting-edge technology and be part of an open-source pioneer.