Job Summary
The primary function of this role involves delivering exceptional customer experiences through technical support and partnership development.
* Troubleshoot complex customer requests, manage the global support queue and backlog to ensure timely resolution and continuous improvement.
* Develop and maintain a proactive approach to customer engagement, fostering strong relationships and driving business growth.
Key Responsibilities:
1. Case Management: Respond to incoming calls, open cases in Salesforce, and populate case details accurately.
2. Troubleshooting: Analyze web applications using Chrome Developer Tools, debug front-end issues, and identify JavaScript or API failures.
3. API Testing: Perform testing and validation using tools like Postman or cURL.
4. Customer Support: Provide timely and effective support via email, Teams, and telephone.
Technical Expertise:
* Proficient in using Chrome Developer Tools for debugging and analysis.
* Familiarity with API testing tools like Postman or cURL.