Customer Support Specialist
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional support to our clients through various communication channels.
About the Role
This is an exciting opportunity to work in a dynamic and multicultural environment where you will have the chance to develop your skills and knowledge in customer support and logistics management.
Key Responsibilities
* Strategically plan and manage logistics, warehouse, transportation, and customer services
* Stay up-to-date with cutting-edge technology and continuously improve processes
* Meet cost, productivity, accuracy, and timeliness targets
* Direct, optimize, and coordinate full order cycles
* Build positive and long-lasting relationships with customers
* Provide exceptional customer support via calls, chats, and emails
Requirements
* Excellent English skills (at least C1 for both spoken and written)
* Advanced proficiency in Excel, Google Sheets or Numbers
* Critical and logical thinking
* Experience in support or other technical customer-facing roles
* Analytical and research skills
* Positive and responsible attitude
What We Offer
* Flexible schedule
* Opportunity to work fully remote
* Inclusive international environment
* Compensation in USD
* Paid intensive training and probation
* Work-life balance
* Responsive management interested in your growth and long-lasting cooperation