At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
What You Can Expect
Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world. The Field Service Engineer (FSE) is responsible for providing highly visible onsite and remote technical support within their assigned regions for ROSA® Surgical Devices. This role is responsible for handling, maintaining, installing and providing support for ROSA as well acting as a key player in complaint investigations, including troubleshooting with on-site Zimmer Biomet representatives in the operating room. The FSE plays a critical role in ensuring the servicing of the ROSA Surgical Device throughout its lifecycle.
How You'll Create Impact
Perform ROSA system installations, along with troubleshooting and repair
Schedule and conduct Preventative Maintenance (PM) and Corrective Maintenance (CM) at customer sites as required
Assess technical problems and find a solution or determine how to elevate questions appropriately in high pressure situations
Act as a liaison between Zimmer Biomet and customers on communications regarding quality and performance of products
Demonstrate and utilize critical thinking in assessment of performance and risks associated with installed medical devices
Respond to customer inquiries and maintain professional communication
Provide product feedback and improvements to R&D
Support product trade shows and lab trainings as needed
Manage and maintain stock of inventory, company equipment, and documents that are necessary for servicing related activities
Provide on-site support for product demonstrations and educational initiatives to build local and regional market awareness
Manage and maintain stock of inventory, company equipment and documents that are necessary for servicing related activities
What Makes You Stand Out
Promote the highest levels of customer satisfaction through the timely response of customer inquiries, provide clear and effective communications, and maintain professional appearances
Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner
Follow all internal communication and documentation policies
Independently work without specific direction on daily activities
Proficiently determine one's own schedule based on business needs
Apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered
Regularly collaborate with others in suggesting valuable solutions as an active contributor
Must demonstrate mutual respect, ongoing communication, and a positive outlook with both internal team members and customers
Your Background
B.S. or M.S. in Engineering or relevant Science
Valid driver's license and good driving record
2-4 years of experience in field support, engineering, or other customer-facing function preferably with a medical device company
Travel Expectations
Up to 80 percent
Applicants should be willing to work flexible hours, including evenings, weekends and the possibility of holidays
EOE/M/F/Vet/Disability
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