Business Analyst/Testing Professional
A dynamic Business Analyst/Testing professional is required to drive business growth through innovative solutions.
Key Responsibilities
* Collaborate with stakeholders to translate business needs into functional specifications for Salesforce implementations.
* Map and analyze business processes, identifying opportunities for improvement using Salesforce functionalities.
* Design, configure, and implement Salesforce solutions that align with organizational goals.
* Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users.
* Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood.
* Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
In-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management Testing (UAT), business case writing, wireframing, and flow diagrams, Salesforce configuration and administration, and basic programming/scripting (Apex, SOQL) is essential.
Analytical thinking & problem-solving, effective oral and written communication, requirement gathering & documentation, process mapping & diagramming, and stakeholder management & facilitation are key skills required.
Requirements
Bachelor's degree in Computer Science, Information Technology, or related field.
Minimum 3 years of experience in Business Analysis/Testing.