About the Role
We are seeking a highly skilled and experienced Support Technician to join our team.
The ideal candidate will have excellent technical knowledge, strong communication skills, and be able to work independently with minimal supervision.
The role involves providing remote support, technical training for partners, and on-site service when necessary.
The person should be available for business trips and have a good understanding of electric and photovoltaic standards and requirements.
Key Responsibilities
* Handle general inquiries for technical support and after-sales activities;
* Train partners to provide daily technical support to customers over phone line, email, or face-to-face;
* Solve/handle technical escalations from customers;
* Provide technical advice for local distributors, installers, and end-users;
* Provide minor on-site inspection, commissioning, troubleshooting, and replacement of defective products;
* Maintain frequent communication with management staff in Brazil;
* Maintain a good communication with Level 2 engineers based in HQ office, in China;
* Attend exhibitions and marketing events and introduce products and solutions;
* Submit related reports and documents to supervisor every week;
* Be available during work hours, from Monday-Friday, between 8-12h and 13:30-18h.
Required Skills and Qualifications
* Intermediate English for speaking and writing;
* Technical degree in electricity, Photovoltaics, Renewable Energy, or other comparable course;
* Advanced knowledge of PV Inverters (on-grid and storage);
* At least 1 year of experience with PV inverters;
* Experience with DG (Distributed Generation);
* Basic knowledge in sizing electrical circuits, PV arrangement, protection circuits, and interpretation of electrical diagrams;
* Knowledge about Brazilian regulation on PV;
* MS Office.
Optional Skills (If you have them, it's a Plus)
* Spanish speaking;
* Experience with PV Large Utility-Scale;
* Experience with lead-acid and lithium batteries for PV storage systems;
* Zendesk experience;
* NeoCRM experience.
About You
* Excellent organization skills with the ability to quickly assess priorities;
* Proactivity, sense of urgency, team work;
* Independence (work without direct supervision);
* Availability for business trips in Brazil.