Job Overview
This is an independent consulting engagement that requires a customer success specialist to support delivering services that combine customer success expertise with business development activities, focusing on consultative engagement, solution-oriented selling, and collaborative account management.
Main Responsibilities
* Facilitate onboarding and enablement sessions for users.
* Provide guidance to help customers realize the full value of solutions.
* Maintain strong relationships across multiple levels within client organizations.
* Identify opportunities to grow, retain, and cross-sell within existing accounts.
* Develop a pipeline of new business opportunities in assigned territories.
* Conduct prospecting activities, including calls, emails, and presentations.
* Deliver compelling presentations and messaging to build awareness of solutions.
* Support marketing activities such as workshops, seminars, and industry events.
* Represent at conferences and trade shows as agreed.
* Maintain accurate records of activities and opportunities in CRM.
* Provide regular progress updates on engagement metrics and deliverables.