Quick Overview
Our client is seeking Solutions Architects to lead technical implementation projects and support client success initiatives in the manufacturing and supply chain industry.
This is a client-facing role requiring strong communication skills, technical expertise, and experience delivering software and integration solutions.
The role involves managing projects from requirements gathering to deployment, supporting both new and existing clients, and ensuring successful system implementation.
Key Responsibilities
Serve as the primary technical lead for new client implementations and ongoing client requests
Evaluate integration between hardware and software and assess operational performance for successful implementation
Assist with projects from requirements definition through deployment, including scheduling and scope documentation
Maintain technical design documentation for software changes and development
Consult with customers regarding software design, development, and necessary modifications
Communicate internal deliverables and change requests to stakeholders
Analyze, design, and document system implementation changes
Coordinate project resources to meet milestones and ensure successful delivery
Collaborate across departments to ensure implementation success
Understand business impacts of issues and advise on IT solutions
Required Skills & Experience
Proven track record in technology solution implementation
Strong verbal, written, and interpersonal communication skills
Ability to manage multiple implementations and requests concurrently
Collaborative team player with a customer-centered mindset
Experience with freight rate and auditing software, SQL, Jira, or other ticket management systems
Familiarity with Smartsheet and Atlassian Suite
Experience with release processes and SDLC
Bachelor's Degree in Computer Science, IT, MIS, Business, or related field
2–4 years of relevant experience in implementation or client success
Pro5 is a global platform helping thousands of vetted professionals get hired by top employers.
See what others say on our publicGoogle Reviewsand learn how we keep your data safe in ourTrust Center.