Job Overview:
We are seeking a skilled Operations Specialist to join our team. The successful candidate will be responsible for monitoring ongoing deliveries and providing assistance to delivery drivers and shippers over the phone and live chat, ensuring seamless communication and efficient logistics.
Key Responsibilities:
* Monitor deliveries in real-time and provide timely support to drivers and shippers
* Resolve any issues that may arise during the delivery process
* Communicate effectively with stakeholders to ensure smooth operations
Requirements:
* Proficiency in English is required
* Ability to work based on the Eastern US time zone (EDT)
* Previous experience in logistics, courier operations, call center, or customer support is an asset
Why Work With Us:
As an Operations Specialist, you will have the opportunity to work with a dynamic team and contribute to the success of our business. You will also have access to training and development opportunities to enhance your skills and career prospects.
Additional Information:
This role requires a high level of attention to detail, excellent communication skills, and the ability to work under pressure. If you are a motivated and organized individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.