Who we are?
SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.
What you will do
Deliver outstanding technical support via calls, chats and emails
Troubleshoot network connectivity issues (LAN/WLAN) and support basic network setup
Resolve printer and peripheral issues (drivers, connectivity, basic maintenance)
Diagnose and resolve hardware and software issues on desktops, laptops, and mobile devices
Document support activities in ticketing systems and elevate complex cases when required
Build strong and lasting customer relationships
Keep up with evolving tools and technology
Handle sensitive customer data with care and security
Apply the latest and greatest customer happiness practices
Maintain deep understanding of client solutions and meet KPI
Communicate with other teams
What you need to succeed in this role
Excellent English skills (at least C1 for written and verbal communication)
Minimum 2 - 3 years of Technical Support experience
Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
Troubleshoot hardware, software, network connectivity (LAN/WLAN), password resets, MFA, and email access issues
Working knowledge of Microsoft 365 (including administration)
Experience with NinjaOne CRM
Ability to determine severity levels and impact of incidents
Service‑minded personality
Customer‑oriented approach
Strong analytical and problem‑solving skills
Positive, adaptable, proactive and responsible attitude
Personal computer (at least 8 GB of RAM) with a stable internet connection (minimum 50 Mbps‑download and 40 Mbps‑upload)
Will be a great plus
Experience with Zendesk, Hubspot, or similar
Browser Console logs debugging/investigation
Familiarity with IT ticketing systems and remote support tools
IT certifications such as CompTIA A+, Microsoft 365, and similar IT certifications
Benefits
Fixed schedule: Sunday to Saturday, 9 AM – 5 PM (CST / GMT‑6 Time)
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also internal health policy
Responsive leadership interested in your development and long‑lasting cooperation
Greenhouse conditions for self‑development
A culture built on trust, with no time‑tracking requirements
The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
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