Start Your Journey in Tech Support – Help Users Worldwide!Join a dynamic and collaborative team where your problem-solving skills and tech curiosity make a real difference. If you’re a clear communicator, thrive in fast-paced environments, and enjoy helping others, this is your chance to support users of cutting-edge digital products—no calls, just impactful support through chat and email!Role Overview:As a Customer Support, you'll be a key player in delivering seamless, high-quality assistance to users of digital products around the world. Through written communication channels—without phone calls—you'll troubleshoot issues, guide users, and help create a consistently positive experience. This role is ideal for someone who thrives on clear processes, cares about customer satisfaction, and is eager to grow within a supportive and fast-paced environment.Key Responsibilities:Respond to customer questions and issues through email and chat ONLY, delivering quick, clear, and courteous assistanceFollow step-by-step support protocols (SOPs) to resolve inquiries effectively, or escalate when necessaryMaintain strong performance in line with quality expectations and SLA goalsParticipate in ongoing training, coaching, and feedback sessions to develop skills and stay up to date with product featuresApproach each interaction with empathy and a problem-solving mindset to ensure a positive user experienceSupport a culture of continuous improvement by contributing ideas and embracing team-driven successRequirements:Proficiency in French (C2 level)Proficiency in English (B2 level)EU citizenship or a Portuguese residency cardAt least one year of experience in Customer Support or a related roleStrong analytical, leadership, and communication abilitiesDesire to learn and advance in the fieldWhy join us:Competitive Salary: Your expertise and dedication are rewardedLanguage Bonus: Additional rewards for your language proficiencyMeal Allowance: Daily support during your work hoursHealth & Life Insurance: Comprehensive benefits for your well-beingCollaborative Team: Be part of a communicative and supportive work environmentRelocation Assistance: Smooth transition support for your moveOnsite Work Environment: Be part of a supportive and communicative teamReady to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!
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