T-Systems, a German multinational company belonging to the Deutsche Telekom Group, is looking for a highly experienced Principal Project Manager to join our Fast Response Team, supporting critical projects and services that require rapid stabilization and recovery.This team plays a key role in safeguarding complex global projects, ensuring they return to the right track while rebuilding customer confidence.Key responsibilities- Plan and manage projects in a highly complex global IT environment- Lead large interdisciplinary teams and subcontractors during project recovery and stabilization phases- Implement quality gates, define corrective measures and monitor execution- Conduct project reviews, identify weaknesses and drive improvement actions- Define project structure, procedures and quality assurance measures- Plan, schedule and control project phases, timelines and cost plans- Manage project resources, including external partners, ensuring delivery on time, quality and budget- Lead project status meetings and steering committees, reporting to senior leadership and top management- Handle escalations, de-escalations and conflict management- Apply best practices as part of the Zero Failure Program- Establish cross-production control mechanisms to ensure implementation of quality measures- Contribute to the evolution of project management and ITIL standardsYour profile- At least 8+ years of experience in project or program management within IT environments- Proven experience managing complex global IT projects with multiple international stakeholders- Strong background in Data Center environments, cloud technologies and modern IT processes (AI, cloud, etc.)- Solid experience in quality management, reporting and governance frameworks- Deep understanding of IT service environments including application operations, infrastructure, networks and desktop services- Strong knowledge of ITIL processes and service management practices- Experience working in multicultural and international environments- Outstanding skills in communication, negotiation, problem solving and decision-making- Strong presentation and facilitation skills- Highly proactive, structured and results-oriented mindsetLanguages- German – Business fluent- English – Business fluentIf you are passionate about leading complex IT programs, solving critical project situations and working in an international environment, we would love to hear from you!