Job Title: Operations Leader
The role of an Operations Leader involves driving ongoing improvement initiatives across operational areas, enhancing efficiency and productivity. Key responsibilities include providing timely insights to senior management, planning strategies for account profitability, handling client interactions and managing escalations, and monitoring daily performance against defined service standards.
Essential Skills & Qualifications
* Strong knowledge of operational best practices and service delivery models
* Proficiency in process mapping tools and data analysis (Excel, Power BI)
* Excellent communication and stakeholder management skills
* Ability to manage multiple projects and deliver results within timelines
Benefits: This role offers opportunities for professional growth and development, a collaborative work environment, and the chance to make a meaningful impact on the organization's success.
Key Performance Indicators: The successful candidate will be evaluated based on their ability to drive operational excellence, improve customer satisfaction, and achieve business objectives.