Business Operations Manager (6 month contract)
RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company. Our platform offers a full-range people management tool, employee benefits like health insurance, and financial benefits, enabling clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo). We are a small but strong team of 160 people (and growing) hyper‑focused on delivering a world‑class platform and unparalleled service with industry‑leading partnerships. To help accelerate our growth and pace of delivery, we are looking for a Business Operations Manager to spearhead the overall look and feel of our features and services.
As a Business Operations Manager, your primary responsibility will be to develop and maintain strategic relationships with our local EORs in the Africa region, ensuring exceptional service delivery and maximizing value for our clients. You will work closely with cross‑functional teams at RemoFirst, including Sales, Customer Success, and Product, to ensure alignment between local partner strategies and RemoFirst internal initiatives to drive overall business growth.
What you would be doing
Create and optimize processes within the Operations Department.
Create and monitor performance metrics.
Improve onboarding of stakeholders to the platform.
Ensure that all stakeholders use the platform efficiently.
Constantly monitor efficiency within the department and develop ways to make them more effective.
Cooperate closely with the CS department on day‑to‑day escalations.
Oversee planning, operational systems and controls, and the organization of fiscal documentation.
Escalate client concerns to stakeholders and design solutions to resolve complaints and maximize customer satisfaction.
Work with tax calculators, country guides, and country compliance.
Offer operational data and insights for establishing and evaluating improvement strategies and tactics.
Ensure smooth workflows within each department and establish easy and lucid communication channels between departments and operations.
Track day‑to‑day escalations that arise in the operations department.
Establish a safe, healthy, and inclusive work environment.
Serve as the principal point of contact for external stakeholders.
Help with employee appraisals by communicating job expectations and monitoring and reviewing job contributions.
Analyze data and assist in predicting the company’s requirements, preparing a yearly budget, and planning future spending.
What you’ll need
2–5 years experience in an EOR, outsourcing, or client‑facing HR tech space.
2–5 years experience in HR or employment law.
Ability to build 0–1 processes and programs.
1–3 years of project management experience.
Multilingual is a plus.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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