General Job Description: Under limited supervision performs the following activities: - Management of daily, weekly and monthly KPIs. - Meeting with customers to present results; - Monitor team activities and work together proactively to achieve goals; - Identify and promote improvement areas in processes together with the team. - Develop Action Plans together with the stations; - Analyze impact, causes and prepare material for Board Committees - Provide customer support and immediate leadership with data and preventive information; - Map opportunities and develop new processes that bring results regarding service levels; - Develop personalized reports in Tibco Spotfire and other analysis tools; - Analyze statistical and historical data identifying process improvements - Meet deadlines with the client and team. - Work on improvement actions in processes and routines - Supports specialists and managers in decision-making. Minimum Requirements Minimum education - High School Diploma required/bachelor's degree preferred - Intermediate English. Minimum Experience - Three to four (3-4) years' experience in customer service or administrative position. Minimum Required Skills: - Advanced Excel (Macros) and PowerPoint. - Knowledge of BI tools (TIBCO-Spotfire, Power BI) and SharePoint. - Experience in project development using macro development (VBA). - Experience in performance analysis and stratification of process deviations. - Quality knowledge and tools (QDM); - Great interpersonal relationships, communication skills and proactive attitude; - Strong analytical profile focused on Quality and problem solving. Preferred, not mandatory: - Availability to travel; - Advanced English - Bachelor's degree - Experience in team management/leadership skills FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: - 2020 Fortune’s World Most Admired Companies (14th) - 2019 Fortune’s Best Places to Work (15th) - 2019 Forbes’s One of the “Best Employers for Diversity” - 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) - 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years - 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible - 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. - 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.