Are you looking for a challenging opportunity to leverage your analytical skills and business acumen to drive innovation and growth? As a Business Analyst/Tester, you will play a pivotal role in gathering and documenting business requirements, mapping and analyzing business processes, and designing and configuring Salesforce solutions.
Key Responsibilities
* Gather and Document Business Requirements: Engage with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
* Map, Analyze, and Optimize Business Processes: Use Salesforce functionalities to map, analyze, and optimize business processes, ensuring maximum efficiency and effectiveness.
* Solution Design & Configuration: Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Data Analysis & Reporting: Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Testing & Training: Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder Collaboration: Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous Improvement: Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Requirements:
* In-depth knowledge of Salesforce Sales cloud, Quote, Order, and Contract Management Testing (UAT).
* Business case writing, wireframing, and flow diagrams.
* Salesforce configuration and administration.
* Basic programming/scripting (Apex, SOQL) is advantageous.
Soft Skills:
Excellent analytical thinking and problem-solving skills.
Effective oral and written communication skills.
Strong requirement gathering and documentation skills.
Ability to map and diagram business processes.
Proven stakeholder management and facilitation skills.