Provide technical support for HungerRush Point of Sale to ensure the stable operation of
customer hardware and software products. This includes troubleshooting, configuring,
maintaining, supporting, and optimizing all HungerRush Point of Sale products, PC
hardware, software, and communication links. This job requires a technical understanding
of IT, an appreciation of the food industry, and strong customer service skills.
Essential Responsibilities and Duties:
Provide first class Technical Support over the phone
Identify, analyze, and correct technical and software issues
Work customer cases efficiently with the goal of optimizing and improving customer
satisfaction
Ensure customers issues are dealt with in a timely fashion
Ensure that customer satisfaction is maintained
Maintain an available status to provide quick response times for customers calls
Work closely with other departments to provide prompt resolutions to customer
issues
Education
:
Minimum – High school diploma (or Equivalent)
Preferred – Associates Degree (or higher)
Experience:
Must Have: 1-3 years of experience in computer technology (prior help desk or call center experiences supporting a software product a big plus)
Preferred but not required:
Technical certifications (examples: Net+, CompTIA A+ or an AAS degree or equivalent)
Previous experience working in the hospitality industry
Familiarity with POS equipment
Bilingual Speaker (preferable) (Spanish/English)
What You Need For This Position:
Be flexible with working schedules, including nights and weekends
Possess strong verbal and written communication skills in the English language
Communicate effectively in the English language
Have strong interpersonal skills, problem solving skills and negotiating skills
Think analytically
Work in a fast-paced environment
Be organized and have strong time management skills
Be able to technically troubleshoot and reverse engineer:
1. Windows
2. Networking
3. SQL Server (preferred)