Job Title: IT Professional Infrastructure Frontend Services
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Key Responsibilities
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* Implementation and transition of new or changed IT services
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* Daily operational activities ensuring stable, secure and efficient running of assigned IT service(s)
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* Continuous improvement initiatives within assigned services
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* Knowledge management and documentation of service processes and configurations
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* Project management and cost & financial management
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* Information and escalation support for service-related issues
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Qualifications
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* Fluent English
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* Bachelor's degree in Computer Science or related field or equivalent practical experience
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* 5 years of experience in managing or supporting Service Desk activities
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* Proficiency in IT FrontEnd Services, processes and tools
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* Strong understanding of ITIL processes
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