Service Delivery Manager Job
We are seeking an experienced Service Delivery Manager to join our team. As a key member of the organization, you will be responsible for leading the service delivery operations and ensuring that our customers receive exceptional support.
The successful candidate will have a strong background in service delivery, managed services, IT operations or enterprise support and will have experience working with external customers. They will also possess excellent communication skills and be able to effectively manage complex situations.
Responsibilities:
* Lead the service delivery operations for a set of enterprise customers
* Develop and maintain SOPs, runbooks and triage guides for SRE engineers
* Establish and run configuration management processes to keep track of customer environments
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