About Case Management, you'll work on evolving our fraud case intake and resolution platform. This is an essential tool for streamlining fraud signals across departments and improving operational workflows.
* You will assist with intake, tagging, and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support creation and refinement of SOPs for fraud and marketing workflows;
* Collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
To succeed in this role, you will have strong academic performance and attention to detail. You should be comfortable working with tools like Jira, Confluence, and Excel. It's also essential to be proactive, a good communicator, and curious about fraud prevention, financial crimes, and enterprise automation.
In this internship, you will gain hands-on experience with a global company. You will receive mentorship, professional development, and networking opportunities. Our team celebrates diversity and is committed to creating an inclusive environment for all employees.
Required Skills and Qualifications:
* Currently pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
Benefits:
* Paid internship (R$2.700,00);
* 30-hour work week (Monday–Friday);
* Hands-on experience with a global company;
* Mentorship, professional development, and networking opportunities;
* A supportive team that celebrates diversity and inclusivity.