Job Description
We are seeking a skilled Senior Product Support Escalation Specialist to join our team. This role requires a strong technical background and excellent problem-solving skills.
The ideal candidate will be responsible for providing technical support to customers, troubleshooting complex issues, and collaborating with cross-functional teams to improve product functionality.
This is an excellent opportunity for someone who enjoys working in fast-paced environments, is passionate about improving customer experiences, and thrives in a dynamic setting.
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Requirements
To be successful in this role, you will need:
* 4+ years of experience in technical product support (B2B/SaaS preferred)
* Hands-on experience supporting software in production environments (mobile & web)
* Strong skills in scripting, SQL, APIs, HTML, and debugging tools
* Experience in mobile advertising analytics or adtech is a plus
* Excellent problem-solving, analytical, and communication skills
We are looking for a highly motivated individual who can work effectively in a team environment and provide exceptional customer service.
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Benefits
We offer a competitive compensation package, including:
* A challenging and rewarding work environment
* Ongoing training and professional development opportunities
* A collaborative and dynamic team
* The chance to work on cutting-edge projects and technologies
We are committed to helping our employees grow and succeed in their careers.
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About Us
We are a leading provider of innovative solutions in the marketing analytics space. Our team is dedicated to delivering high-quality products and services that meet the evolving needs of our customers.
We value creativity, ownership, and customer advocacy, and we are committed to creating a positive and inclusive work environment.