Key Account Manager
We are seeking a seasoned professional to maintain and expand our presence in the Brazilian financial market. This role will start as part-time and has the potential to grow into a full-time position based on business needs and client expansion.
Responsibilities:
* Maintain and Strengthen Client Relationships: Ensure our key customer in Brazil receives exceptional service through regular communication, support when required, and seamless coordination between their technical team and ours.
* Expand Market Presence: Proactively engage with 20+ identified financial institutions in Brazil, with the goal of onboarding new clients over time.
Key Responsibilities:
* Client Relationship Management:
o Serve as the main point of contact for the existing customer in Brazil.
o Conduct regular calls with the client to facilitate effective communication.
o Monitor client satisfaction and address concerns proactively to ensure loyalty.
* New Business Development:
o Build on the foundation established by the sales team to engage with identified prospects in Brazil's banking and finance sector.
o Develop a strategic sales approach to introduce our offerings, emphasizing competitive advantages.
o Nurture relationships with potential clients and manage them through the sales pipeline.
* Market Insight and Reporting:
o Stay up to date on market trends, competitor activities, and regulatory developments in Brazil.
o Provide regular reports to the global sales team on client activities and new business opportunities.
o Share insights from the Brazilian market to influence broader company strategy.
Work Arrangement:
* Initial Setup: Part-time (16–24 hours per week, 2–3 days). Focus will be divided between supporting the existing client and prospecting new clients.
* Potential Transition: The role may evolve into full-time based on workload, client engagement, and success in new business acquisition.
Qualifications:
* Proven experience in account management within the financial technology sector.
* Previous experience working in the Brazilian market is highly desirable.
* Strong technical communication skills to liaise effectively between clients and internal teams.
* Fluency in Portuguese and English; understanding of Brazilian business culture.
* Ability to travel within Brazil for on-site client support.
* Proactive, solution-oriented mindset with a focus on client satisfaction and growth.