About this role
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* We are seeking a highly skilled Community Manager to lead our online communities and foster engagement with our users.
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Your Responsibilities
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* Lead daily interactions on social media platforms, maintaining a welcoming environment and enforcing community guidelines.
* Organize regular events such as AMAs, Q&As, user features, and community challenges to boost engagement.
* Identify user sentiment trends, gather feedback, and share actionable insights with the product, support, and marketing teams.
* Uphold community standards by moderating conversations, removing spam, managing conflict, and resolving situations with empathy.
* Track community health metrics (active users, retention, engagement) and suggest strategic improvements.
* Leverage moderation tools, bots, roles, and automations within social media platforms to enhance user experience.
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Requirements
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* At least 1–2 years of experience managing or moderating active online communities.
* Strong writing and communication skills to engage and nurture text-based communities.
* In-depth knowledge of social media moderation tools, bots, and features.
* Empathy, diplomacy, and the ability to foster trust in a community environment.
* Organized, proactive, and comfortable working remotely with a startup mindset.
* Fluent in English (written & spoken).
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Benefits
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* Monthly pay: $1,000 USD/month (paid in USD)
* Healthcare stipend: Support to cover your medical or insurance needs.
* Unlimited PTO: Flexible vacation policy as long as responsibilities and goals are consistently met.
* Stock options: Opportunity to share directly in our growth.
* 100% Remote: Work from anywhere comfortably.
* Professional development: Mentorship, autonomy, and direct impact in a high-growth startup.