Escalation Professional Opportunity
We are seeking a skilled Escalation Manager to provide high-level escalation support for customer issues. This role is critical in maintaining and improving procedures for effective escalation handling.
Responsibilities:
* Drive clear intake, scope, priority, exit criteria, and end-to-end process to achieve streamlined escalation resolution.
* Maintain and improve procedures for customer and field personnel.
* Handle direct customer leadership and technical audiences as appropriate.
Requirements:
* 10+ years of customer-facing sales and/or service delivery roles.
* Past experience as Escalations Engineer/Manager, Technical Account Management, Engineering Management, Customer Support Management, or similar roles desired.